 Today’s Tip |
| Help an Employee Turn Frustration into Action |
| If someone on your team lost a big account or was passed over for promotion, they’re bound to feel disappointed, frustrated, or angry. As a leader, it’s natural to want to help them bounce back quickly. But you can also help them channel that negativity into motivation. Start by naming the emotion. For example, you might say something like, "It sounds like you're really disappointed," or, "I'm sensing some frustration in your voice." A nonjudgmental observation like this (even if it’s not entirely accurate) starts a dialogue and invites the person to either agree or disagree. Then you can encourage them to recognize their feelings as a signal that they really care. You might say, "This really matters to you, doesn’t it?," or, “I can see how important this is to you.” Finally, help them channel their passion into action. You can candidly share your own experiences with struggles and growth. Or you ask them how they’ll feel if nothing changes, then ask them how they’ll feel if they act on their frustration and move on. This will help them embrace the possibility of taking positive steps forward — and help them come up with a game plan that they can deliver on. |
| This tip is adapted from “Turn Your Team’s Frustration into Motivation,” by Dane Jensen |
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