When Giving Feedback Through Video Conference, Project Warmth
It can be awkward to give
constructive feedback to someone who’s not in the same room as you, but
if you manage remote employees, you’ll have to do it. Set up a video
conference, and be sure to position your camera at eye level; any lower
will make it seem as though you’re looming above them. Maintain natural
eye contact, and keep your body language open and relaxed. Start your
conversation with the usual small talk, but make an extra effort to be
warm. Express your appreciation for their work, if appropriate. Since
your virtual employee may not have the regular opportunity to read your
tone or body language, establishing this mutual trust and reassurance
will help your message become more palatable. Keep in mind, though, that
you shouldn’t couch your constructive comments in too much positivity,
or else your feedback may get lost. Just say enough to confirm to your
employee that you’re on their side.
Adapted from the HBR Guide to Performance Management
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