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martes, 9 de julio de 2019
Desde IFAC
Desde The Journal
Google Launches Comprehensive CS Resources for Educators
Google today launched Code with Google, a new compilation of resources for K-12 educators for exploring computer science in the classroom.Desde Deloitte University Press
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Article
What is US national income telling us?
Economics Spotlight, June 2019
Can national income provide a more realistic picture of the state of the economy than GDP?
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Desde Observatorio ITESM,
Profundizando en el conocimiento: la reflexión como herramienta de aprendizaje
Permitir que en la clase haya "descansos de reflexión" ayuda al alumno a organizarse, comunicar sus pensamientos, comprender si realmente entienden un tema y, más importante, convertir la reflexión en un hábito.
Desde Observatorio ITESM
Las 8 tendencias educativas de las aulas del futuro, según Google for Education
Una investigación impulsada por Google explica cómo será la experiencia educativa en los próximos años. Se estima una mayor influencia tecnológica en la experiencia educativa, lo que demandará mayor compromiso de los padres de familia.
Desde HBR
The 3 Types of Information Your New Hires Need
A new hire needs to learn
so many different aspects of the business that covering them all can
feel impossible. Onboarding managers can get organized by dividing what
the person needs to learn into three categories: technical learning is the company’s products, customers, technologies, and systems; cultural learning includes attitudes, behavioral norms, and values; and political learning
is how decisions are made, who has the power to make them, and whose
support the new hire will need. Help the new employee pick all of this
up by connecting them to the right people. For each category of
information, think about who has the relevant expertise (and
communication skills) to explain the essentials. The head of product,
for example, can probably talk at length about customers and systems, a
senior leader might be willing to lay out how big-picture decisions are
made, and a longtime trusted employee could be a good reference about
important cultural norms. Make these introductions for the new hire
early on, so they can start getting up to speed as soon as possible.
Adapted from “7 Ways to Set Up a New Hire for Success,” by Michael D. Watkinslunes, 8 de julio de 2019
Desde HBR
Help Your Team Embrace Change
Companies are constantly
changing. And whether the changes are big or small, leaders need to
inspire their employees to embrace what’s new. Here are some ways to do
that:
- Talk about how people feel. Change stirs up lots of emotions (fear, frustration, and anxiety, to name a few). Hold regular meetings for people to express what they’re worried about, and encourage them to be honest.
- Tell stories. Stories can be powerful examples of how people overcame challenges. Think about the challenges your employees are facing, and share stories that relate to them.
- Ask “What if?” questions. “What if we built our workflows from scratch — what would they look like?” “What if we were all freelancers — how would we solve problems differently?” Use change as a catalyst to rethink the ways things are done.
- Treat mistakes as learning opportunities. Everyone messes up, so encourage people to talk about how their mistakes have helped them grow. Build a culture that rewards employees for taking smart risks.
domingo, 7 de julio de 2019
miércoles, 3 de julio de 2019
Desde HBR
How Your Organization Can Support Nursing Employees
Nursing parents have particular
needs, and it’s important that your company does what it can to meet
them. After all, supporting new parents is good for retention and the
firm’s reputation — and, in some cases, there can be legal consequences
for companies that don’t. But doing what’s required by law isn’t enough.
If you’re in a senior position, here are some ways your organization
can help nursing employees:
- Provide accommodations for pumping. These can include adequate break time; a clean, private room with a table, a chair, and electrical outlets; and a refrigerator or cooler for storing milk.
- Don’t reduce pay for breaks. Your state or country may not require paid pumping breaks, but not paying them creates a disparity among employees and may force lower-paid workers to stop pumping.
- Raise awareness. Send the message that you and other leaders support nursing employees. Offering to sponsor a peer support program, for example, can build a positive environment and help parents connect with each other.
martes, 25 de junio de 2019
Desde IFAC
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domingo, 16 de junio de 2019
Desde Inform News uk PWC
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viernes, 7 de junio de 2019
Desde HBR
When Talking to Customers, Be Confident and Show Your Expertise
Everyone wants their customers to be
happy. And that requires using the right words, especially since more
and more customer interactions take place through writing (email, live
chat, even Twitter). Start the conversation by establishing a personal
rapport. Show the customer that you’re listening to their problem or
complaint, and then shift to a take-charge attitude, using confident,
assertive language. Research shows that customer satisfaction is higher
when you avoid deferential words (“afraid,” “mistake”) and use dominant
language instead (“must,” “confirm,” “action”). In addition, customers
will see you as more helpful if you use specific words. For example, a
clothing retailer should talk about the “white turtleneck” rather than
the “shirt,” and the “high-top sneakers” rather than the “shoes.” And
don’t be afraid to explicitly endorse a product to the customer (“I
suggest this comforter” or “I recommend this album”); doing so
implicitly, by sharing your personal preference (“I like this comforter”
or “I love this album”), can be less effective. An explicit endorsement
signals both confidence and expertise.
Adapted from “The Words and Phrases to Use — and to Avoid — When Talking to Customers,” by Sarah Moore et al.
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