Before a Difficult Conversation, Take the Other Person’s Perspective
When
you need to talk through a difficult issue with a coworker, it’s
tempting to just get it over with. But don’t start the conversation
until you’ve taken the time to see the situation from their perspective.
Try to get a sense of what your colleague might be thinking. They have a
rationale for the way they’ve been behaving, so what might that reason
be? Imagine you’re in their shoes. Ask yourself questions like: What
would I do if I were them? Also ask yourself what your colleague is
trying to achieve. You’ll need a sense of what their goal is if you want
to help achieve it. Identify places where you two see eye to eye on the
issues. This common ground will give you a foundation to problem solve
jointly and will make the conversation go much more smoothly.
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