Yes, You Can Provide Feedback in a “Nice” Organization
Building
candor and feedback into any culture is challenging, but it can be
particularly difficult in “nice” organizations, where behavior is
expected to be poised, respectful, and professional at all times. In
general these are positive qualities, but learning a new skill (like
giving feedback) is inherently messy. We learn by trying, getting it
wrong, understanding our errors, and then trying again. Start with
yourself: Show your team that you are making a serious effort to
improve, and actively request feedback from your peers. Really listen to
what you hear. And make sure to identify when feedback would not be
helpful. Remember the acronym HALT—don’t give feedback if you are
hungry, angry, lonely, or tired. Since candor and feedback involve other
people, you’ll likely encounter misunderstandings, hurt feelings, or
other conflict. Don’t expect feedback to always feel natural or easy. A
little discomfort and a few mistakes means you’re on the right path.
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